Question 1

Can the AI receptionist handle interruptions?

Accepted Answer

Yes. Dial Zen VA handles natural conversation including interruptions. You can change direction, ask follow-up questions, or redirect the conversation just like you would with a human receptionist.

Question 2

What happens if the AI receptionist cannot answer a question?

Accepted Answer

It escalates to your team based on the rules you configure. Escalation methods include live call transfer, SMS summaries, CRM handoff, and internal alerts.

Question 3

How is the AI receptionist configured for my business?

Accepted Answer

We load your services, pricing, service areas, availability, routing rules, and common customer questions so the AI agent behaves like your trained front desk receptionist.

Question 4

Can the AI receptionist book appointments?

Accepted Answer

Yes. Dial Zen VA qualifies the lead and books the appointment based on your setup, including checking availability and sending confirmations to both the caller and your team.