Ecommerce / Retail AI ReceptionistAI receptionist for ecommerce and retail. Handles order status, returns, product questions, and escalates complex issues to your support team.Customers call about orders, returns, and product questions. High call volume drains support teams. Dial Zen VA handles routine inquiries, processes order-related requests, and escalates only what requires a human.Common Calls

"Where's my order? I was supposed to get it yesterday."

"I want to return this. It doesn't fit."

"Do you have this in a different size?"

"Can I change the shipping address on my order?"

"I need to talk to someone about a damaged item."

What It Handles

Answers order status and tracking questions

Processes return and exchange requests based on your policy

Answers product availability and sizing questions

Updates order details when possible

Escalates complex issues to your support team

After HoursCustomers shop around the clock and expect answers when they call. Dial Zen VA handles after-hours inquiries about orders, returns, and products. Your support team starts the day with clean handoffs instead of a backlog.Other Industries

Home Services - Books jobs automatically.

Healthcare / Dental - Fills appointment slots.

Legal - Captures new cases and schedules consults.

Property Management - Logs and routes maintenance instantly.

Real Estate - Schedules showings and qualifies buyers.